RIOT GAMES PRIVACY NOTICE
Last Modified: January 15, 2020
Welcome to Riot Games! Our privacy notice explains what info Riot Games collects when you visit or use the Riot services, as well as ways we might use or share it. We’re only describing our own practices – this notice doesn’t apply to third parties we don’t own or control, including other companies you might interact with on or through the Riot services (see Third-Party Websites and Services).
Riot Games, Inc. is headquartered in Los Angeles. Riot Games, Inc. and its subsidiaries are part of a global group of affiliated gaming companies with offices and operations around the world (see International Data Processing). When we say “Riot Games” (or similar things like “we” or “us”), we’re referring to the Riot Games entity or, where applicable, entities that control and are responsible for your info (see Contact Us to see who that is).
When we say “Riot services,” we mean any games, websites, applications, and services that link to this notice, regardless of how you access or use them or engage with us, including through mobile devices or offline such as by phone. Your use of the Riot services is also subject to the Terms of Service in your region (including its provisions regarding limitations on damages, resolution of disputes, and application of governing law). Please read this entire notice to make sure you understand it. You should also read the Terms of Service carefully, and make sure you understand and agree to them before using the Riot services.
We encourage you to use the notice’s interactive features to guide you. We’ve written summaries to identify the key issues discussed in many sections at a glance. However, these summaries are intended solely to simplify things and the full notice should be read as it takes priority in the event of any ambiguity or conflicts (so be sure to read the whole thing carefully!) . Click on the “Expand” buttons for further details about particular topics that interest you. To zip between sections, use the “Back To Top” buttons and the Table of Contents below.
If you don’t understand any parts of the notice, Contact Us with questions.
Please follow the applicable link for additional important info if you live in the Russian Federation or Turkey.
Table of Contents
o Info We Collect Automatically
o Info We Collect From Third Parties
o Cookies & Related Technologies
o Analytics & Interest-Based Ads
· III. How We Use And Share Info
o Anti-Cheat & Fraud Prevention
· IV. Third-Party Websites And Services
· V. International Data Processing
· VI. Your Choices And Controls
I. INFO WE COLLECT
Summary: We collect info in three main ways:
· You provide some of it directly (such as by registering for an account).
· We record some of it automatically (including with technologies like cookies).
· We receive some of it from third parties (like social media companies).
The particular kinds of info we gather usually depend on how you interact with us, like which Riot services you use and how you do so.
A. Info You Provide
Summary: We collect info you choose to provide or give to us in any manner. You don’t have to share info when we ask you for it, but if you decline, you might not be able to access certain Riot services or take advantage of their full functionality.
B. Info We Collect Automatically
Summary: We automatically collect some info about how you interact with and navigate the Riot services, as well as the device and software you use to do so.
C. Info We Collect From Third Parties
Summary: Sometimes we obtain info from third parties to use along with the info we collect. For example, if you link your Facebook account with your Riot Games account, Facebook may share info with us in accordance with Facebook’s privacy notice and your privacy settings on it. Facebook also shares info with us about your use of our official Riot Games and game specific fan pages on Facebook. We also, for example, gather advertising and analytics info from third parties to help support our marketing initiatives, improve the Riot services, and better manage our ad campaigns.
II. HOW WE COLLECT INFO
Summary: In addition to info you provide, we and our partners automatically record some info about how you use and navigate the Riot services. We may combine this info with other info we gather from or about you as described in this notice, including to enforce our Terms of Service and for analytics and advertising purposes.
A. Cookies & Related Technologies
Summary: We use our own servers and technologies like cookies to automatically collect and store info about how you interact with the Riot services, as well as the device you use to do so.
B. Analytics & Interest-Based Ads
Summary: We partner with third parties (like content providers, analytics companies, and advertising networks) to help us improve the Riot services and better understand how you interact with them, as well as support our marketing initiatives. These companies may collect info from you automatically in connection with your visit.
C. Facebook Fan Pages
Summary: Riot Games has Facebook official fan pages. These include official Riot Games and game specific fan pages. Facebook collects data from these pages according to its privacy policy and provides statistics and insights to Riot Games to help us understand the types of actions people take on our fan pages (“insights data”). Facebook Ireland Limited (“Facebook Ireland”) and Riot Games are joint controllers for the collection of insights data.
III. HOW WE USE AND SHARE INFO
Summary: We use and share your info in accordance with the legal bases set out below to help us provide, operate, improve, understand, customize, support and market the Riot services.
A. Legal Basis
Summary: We use and share your info (i) to provide the services under the Terms, (ii) with your consent, (iii) in our or others’ legitimate interests (such as safety and security, and providing a tailored service), and (iv) for other legal reasons.
B. Using Info
Summary: We use the info we collect (both individually and in combination with other info collected under this notice) to help us operate our business, provide and improve our products and services, communicate with you, and advertise effectively. The particular ways we use your info often depend on how you choose to use the Riot services.
C. Sharing Info
Summary: We don’t share your contact info (such as your email or home address) with independent third parties without your knowledge except as described in this notice (like to enforce the Terms of Service, secure the Riot services, or if we’re required to do so by law or respond to legal process). We do share non-contact info (like your Summoner Name, match history, game stats, and other aggregate or anonymous info), including publicly via the Riot Games API.
If we ever stop providing Riot services or certain parts of them (like if we’re bought out or invaded by Yordles), we may share your info with the buyer. Lastly, remember the stuff you share in social features (like chat and forums) is public -- please be careful about how you use them!
D. Chat & Player Behavior
We’ve empowered our players to help police compliance with our policies (including, for example, our Summoner Codes of Conduct) related to certain in-game behavior. For example, players may report each other and submit descriptions of their in-game activity and actions to help us determine if the reported behavior constituted a violation of rules and procedures that apply to player conduct, as well as any potential repercussions (such as temporary or permanent account suspensions or chat restrictions).
We also record and store, and reserve the right (but have no obligation) to monitor, chat and similar details about in-game interactions for a period we determine is appropriate to help us, among other things, detect and prevent toxicity, enforce our rules and policies and Terms of Services, and foster a more positive gaming community for our players. We engage in these activities to manage our contractual relationship with you, comply with a legal obligation (e.g. to keep the Riot Services safe and secure), and/or because we have a legitimate interest (e.g. understanding how the Riot Services are used, keep them secure and improve them).
We use both manual (like enabling you to report such behaviour through Player Support tickets) and automated (such as machine learning) tools and techniques to support these efforts.
To enable us to monitor compliance with our policies, we develop template patterns of inappropriate behaviour (e.g. verbal abuse, hate speech, cheating, offensive or inappropriate name calling), which we consider indicative of prohibited behaviours. We do this based upon an analysis of actual behaviours on the Riot services. We grade these patterns of inappropriate behaviour based upon their severity with different consequences (e.g. temporary or permanent account restrictions or chat restrictions) for players based upon how serious their conduct is. If another player makes a complaint about your behaviour, our automated tools use these patterns of inappropriate behaviour and grading system to compare your behaviour over time with these patterns of inappropriate behaviour and, if you have engaged in inappropriate behaviour, make a decision as to the consequences for you of your behaviour. This primarily helps us enforce our rules and policies, secure the Riot services, detect and prevent unauthorized activity, and maintain the competitive integrity of our games.
Our complaints procedure allow you to appeal a decision. In this case, we will provide you a report showing the thought process and method behind the decision along with some tips on how to avoid repeating such behaviour in the future. If you are still unhappy, you can request one of our agents to review your case who will make a final determination as to the correct outcome manually, based on the available evidence.
Please be kind to other players, observe our policies related to player behavior (including our Terms of Service), and always be careful what you share in chat!
E. Anti-Cheat & Fraud Prevention
We always seek to offer players a fair, fun, and competitive gaming experience on the Riot services. Our Terms of Service strictly prohibit use of unauthorized third-party programs that interact with the Riot services, including mods, hacks, cheats, scripts, bots, trainers, and automation programs. When you create or use a Riot Games account, purchase things from us, play our games, or otherwise interact with the Riot services, we may use anti-cheat and fraud prevention technologies that may make automated decisions (such as temporary or permanent account suspensions or chat restrictions) based on the info we collect from or about you (see Info We Collect). We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation (e.g. to keep the Riot Services secure), and/or because we have a legitimate interest (e.g. understanding how the Riot Services are used, keep them secure and improve them).
To enable us to monitor compliance with our anti-cheat and fraud prevention policies, we develop template patterns of inappropriate behaviour (e.g. cheating, fraud), which we consider indicative of prohibited behaviours. We do this based upon an analysis of actual behaviours on the Riot services. We grade these patterns of inappropriate behaviour based upon their severity with different consequences (e.g. temporary or permanent account restrictions or chat restrictions) for players based upon how serious their conduct is. Our automated tools use these patterns of inappropriate behaviour and grading system to compare your behaviour over time with these patterns of inappropriate behaviour and, if you have engaged in inappropriate behaviour, make a decision as to the consequences for you of your behaviour. This primarily helps us enforce our rules and policies, secure the Riot services, detect and prevent unauthorized activity, and maintain the competitive integrity of our games.
Our complaints procedure allow you to appeal a decision. In this case, we will provide you a report showing the thought process and method behind the decision along with some tips on how to avoid repeating such behaviour in the future. If you are still unhappy, you can request one of our agents to review your case who will make a final determination as to the correct outcome manually, based on the available evidence.
IV. THIRD-PARTY WEBSITES AND SERVICES
Summary: We allow interactions with third parties to make your experience better, but our notice doesn’t and can’t apply to entities we don’t own, control, or instruct. We’re unable to guarantee that independent third parties adhere to the same practices as us, so please be sure to read their policies and terms before sharing info with them.
V. INTERNATIONAL DATA PROCESSING
Summary: We’re a global gaming company with operations around the world. When you use the Riot services, your info may be processed anywhere we or our partners do business, including the United States.
VI. YOUR CHOICES AND CONTROLS
Summary: You have choices regarding your use of the Riot services and the ways we process info. Since you can interact with us in many different ways, the particular controls available to you often depend on the nature of our relationship.
VII. SECURITY
Summary: We’re committed to securing player info and complying with our obligations towards applicable data protection laws, but can’t absolutely guarantee the security of any data we collect from you. By choosing to share info with us (or anybody else online these days), you’re acknowledging this risk.
VIII. UPDATES AND REVISIONS
Summary: We’ll make changes to this policy over time to keep you better informed about how we handle player info.
IX. CONTACT US
For game-related requests or concerns (e.g., trouble accessing your account, billing matters, skins or content availability, reporting bugs or similar technical issues, discussing a ban, deleting an account, reporting a player, etc.), please contact our Player Support team here. You can also view our Player Support page for up to date info and troubleshooting guides here.
If you have any questions about this notice or our privacy practices, please send them to us via email at privacy@riotgames.com or via postal mail at the appropriate address listed below.
For the EU/UK/EEA/Singapore: You can contact our Data Protection Officer with privacy-related questions or concerns via email at dpo@riotgames.com.
FOR OUR PUBLISHING OPERATIONS:
If you live anywhere in North, Central or South America (except Brazil):
Riot Games, Inc.
Attn: Legal Department
12333 West Olympic Blvd.
Los Angeles, CA 90064
United States
If you live in Japan:
Riot Games, LLC
Attn: Legal Department
Roppongi Hills Mori Tower 34F
6-10-1, Roppongi, Minato-ku,
Tokyo 106-6134
Japan
If you live in SEA:
Riot Games Services PTE. LTD.
Attn: Legal Department
51 Bras Basah Rd, #05-01, S5008 & S5009,
Singapore 189554
If you live in the EEA, UK or Switzerland:
Your info is jointly controlled by:
Riot Games Ltd.
Attn: Legal Department
PO Box 11989
Dublin 2
Ireland
and
Riot Games, Inc
Attn: Legal Department
12333 West Olympic Blvd.
Los Angeles, CA 90064
United States
Riot Games Ltd is, as between it and Riot Games, Inc. primarily responsible for your info (including for ensuring compliance with data protection law) and has the power to implement decisions regarding your info. It is your primary contact point, but you can exercise your data protection rights in respect of and against it or Riot Games, Inc.
If you live anywhere else, including Brazil:
Riot Games Ltd.
Attn: Legal Department
PO Box 11989
Dublin 2
Ireland
FOR OUR MERCH STORE OPERATIONS:
If you live in the United States, Canada, Brazil, Hong Kong, Singapore, Taiwan, Australia, or New Zealand:
Riot Games Merchandise, Inc.
Attn: Legal Department
12333 West Olympic Blvd.
Los Angeles, CA 90064
United States
If you live in the EEA, UK or Switzerland:
Your info is jointly controlled by:
Riot Games Ireland Merchandise Ltd.
Attn: Legal Department
PO Box 11989
Dublin 2
Ireland
and
Riot Games Merchandise, Inc.
Attn: Legal Department
12333 West Olympic Blvd.
Los Angeles, CA 90064
United States
Riot Games Ireland Merchandise Ltd is, as between it and Riot Games Merchandise, Inc. primarily responsible for your info (including for ensuring compliance with data protection law) and has the power to implement decisions regarding your info. It is your primary contact point, but you can exercise your data protection rights in respect of and against it or Riot Games Merchandise, Inc
If you live in Turkey or Russia:
Riot Games Ireland Merchandise Ltd.
Attn: Legal Department
PO Box 11989
Dublin 2
Ireland